This is what your claimants hear.
Three real qualification calls — approve, manual review, and decline. The AI traverses Blue Book logic, evaluates work history against SGA thresholds, applies grid rules, and delivers a decision in under five minutes. Switch between scenarios to see how the engine adapts.
Alex
0:04
Hi, is this Ray? This is Alex calling from Meridian Disability Law. You recently submitted a question about Social Security disability benefits. I have a few questions — should take about five or six minutes. Is now a good time?
Ray T.
0:17
Uh, yeah, I guess. Go ahead.
Alex
0:20
One quick thing before we start — I'm recording our call so I don't miss anything important. Is that all right with you?
Ray T.
0:28
That's — yeah, yeah that's fine.
Alex
0:31
Thanks. And just to make sure I've got the right office context — you're filing from the Phoenix area?
Ray T.
0:37
Uh, yeah — well, Mesa, technically. Right outside Phoenix.
Alex
0:41
Perfect, those are the same hearing office, that works. Each region has a little different process, so I like to confirm that up front.
Alex
0:50
Before we go deeper — are you currently working with another firm or representative on this?
Ray T.
0:57
No, I didn't really know where to start. You're the first people I've reached out to.
Alex
1:01
Good, good. Tell me what's going on that's keeping you from working, Ray.
Ray T.
1:06
Well, I don't really know where to start. My biggest issue is my back. The doc told me I have degenerative disc disease — it's uh, my L4 and L5, I think. I had surgery about two years ago and it didn't — I mean, it helped some, but the pain is still there. Some days it's debilitating, literally can't lift anything, can't sit more than twenty minutes without it spiking.
Alex
1:24
Oh my goodness, I'm sorry to hear that. When did you last work, and what kind of work were you doing?
Ray T.
1:30
It's probably been about eighteen months. I was a construction foreman — twenty-five years in the trade, actually. They had me at outdoor sites, heavy lifting, on my feet all day. That's basically all I've ever done.
Alex
1:41
That's a long time. And since you stopped — have you done any additional work at all, even part-time?
Ray T.
1:47
I tried a desk job for about two weeks, but sitting made it worse. I had to quit.
Alex
1:52
Who's been treating you for the back?
Ray T.
1:56
I usually go to Dr. Patel — she's been my doctor since before the surgery. She's the one who ordered the MRIs and other stuff, she sent me to the surgeon.
Alex
2:04
And is she still seeing you now, or did things wrap up after the surgery?
Ray T.
2:09
I still see her. Maybe every three months or so. She told me — she said I shouldn't be lifting more than ten pounds, and sitting at a desk long-term isn't realistic.
Alex
2:21
Has she put that in writing — in chart notes or a letter?
Ray T.
2:25
Yeah, I'm pretty sure I have that. She wrote something up for me last fall. I've got the MRIs too, and the surgical report in a file somewhere.
Alex
2:34
That documentation matters a lot. Now — I noticed you mentioned a prior application. Can you tell me what year that was, and how far it got? Was it denied at the first review, or did it go further?
Ray T.
2:43
It was uh, at the start of 2023. They denied it at the first level. I didn't appeal. I just kind of gave up on it.
Alex
2:49
And was that application for the same back condition?
Ray T.
2:52
Yeah, same thing.
Alex
2:54
That's more common than you'd think, and it doesn't count against you — a new application is evaluated fresh. Our team can support you through that process. One more thing, Ray. How old are you?
Ray T.
3:03
Fifty-one.
· · · First 3 minutes shown · Full call available to clients · · ·
Every answer changes the path.
A human intake coordinator makes these judgment calls manually, inconsistently, and only during business hours. The platform’s logic runs on every call, every time. Tap a branch to see the action that fires.
Decision fork · Prior application history
"Have you ever applied for SSDI or SSI before?"
Decision fork · Current work activity
"Are you doing any work at all right now?"
Decision fork · Medical evidence on file
"Has a doctor confirmed the diagnosis in writing?"
Two conversations at once.
The claimant experiences a natural conversation. Underneath, every response triggers structured evaluation logic — in real time, invisibly.
Natural greeting, permission to proceed
TCPA consent record created with timestamp and session ID
Condition and severity questions
Blue Book category mapped · Primary impairment code assigned
Work history conversation
SGA threshold evaluated · DLI calculated · UWA flag set if applicable
Prior application discussion
Application stage classified · Appeal window calculated · ALJ name captured if relevant
Age and treating physician
Grid Rules applied · Treating source relationship documented
Qualification decision delivered
Confidence score generated · Evidence flags set · Intake record created · Attorney notified
TCPA consent is captured before any call is placed. Every session generates a timestamped consent record. Claimants are offered a legal aid referral when they do not qualify. The attorney review interface enforces a 60-second read window and typed attestation before any case decision is confirmed.
Read all 8 checkpointsHear a call for your firm.
Full recordings shared during the onboarding conversation. Available to clients.